Our commitment to your personal data:
1. We only collect data that is necessary for the proper functioning of our service.
2. Your data is protected within ultra-secure servers.
3. You decide whether or not to communicate with us and what we do with your data. It is up to you to decide whether or not we can communicate with you, and what we do with your data.
4. Your data is not or no longer useful, it is deleted!
What data do we use and why?
We only collect data that is essential for the proper functioning of our service and/or that is necessary for commercial prospecting purposes. We will never collect data without your consent.
- Name and contact details of our customer (you), your sender, your recipient (including email, content of your shipment and carrier used)
What for? We need this data to fulfill our part of the contract, so that you can ship.
- Contact history with us
What for? We need this data to respond to your requests, and to train our staff.
- History of your requests for quotation (weight and dimensions of your package, postal code of departure and arrival, type of content, value of the content shipped)
What for? We need this data to fulfill our part of the contract. We also need it to provide you with assistance in case of need and allow you to access your quote request in one click.
- History of your shipments
What for? We need this data to respond to your requests and for reasons of legal and regulatory obligations.
- Your payment information
What for? We need this data to fulfill our part of the contract, and so that you can also receive our refunds if necessary.
- Information about the accounts you link to us (cdiscount, amazon, manomano,...)
What for? We need this data to fulfill our part of the contract, so that you can synchronize your orders and follow-ups with these marketplaces.
- Browsing information (cookies), IP address and type of device used
Who do we share your data with?
Your data has never been shared with third parties so that they can use it for their advertising purposes, it never will be!
However, some of your data is shared with our partners in order to allow us to provide you with our services:
Communication / customer relationship providers
Advertising providers (emails and targeted advertising on behalf of Socap France exclusively)
All these providers have access only to the data they need to deliver the best service. All these service providers undertake to protect the data we transmit to them in an ultra-secure manner and to use it only within the strict framework of our contracts.
What about targeted emails and ads?
If you have consented to this, and only in this case, marketing messages on the news of delivery and DELUXE BEAUTE may be sent to you by e-mail. You may at any time stop receiving marketing messages from us by clicking on the unsubscribe links in each of the marketing message emails that are sent or by contacting our Customer Service directly.
On social networks (facebook, twitter, linkedin, instagram), you can configure very easily in your account settings
What are your rights regarding your personal data?
We have duties and you have rights regarding your personal data.
You have the right to be informed about the use that is made of your data
You have the right to access this data to rectify or delete it
You have the right to access this data to transport it to another service provider
You have the right to complain to your data protection regulator (CNIL)
To exercise your rights, please contact our Customer Service.
How long do we keep your data and where is it stored?
We keep your information for the life of your account and up to 3 years after you place your last order and/or have had a final exchange with our customer service.
To meet legal or regulatory obligations, we may also retain your data even after we no longer need to provide services to you.
Your data is stored in our databases or those of our service providers. In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you originally entered the data.
How does DELUXE BEAUTE secure my personal data?
Your data is valuable. Our technical teams have implemented ultra-secure systems, such as encryption, authentication or fraud detection protocols.